Maybe I'll just launch my own e-mail service: CrapMail
Sometimes your email arrives in your inbox, sometimes it gets sent to a randomly selected inbox at another customer. Sometimes your e-mail will be sent without issue, other times it will be in your outbox for what seems like forever.
Meanwhile the knowledge base is nigh useless, and if you (foolishly) attempt to contact the support, you'll only be able to do so via e-mail to an unmonitored address.
I'm thinking about crowdfunding the whole idea, and then moving over to a subscription model.